Policy FAQs

How do I make a reservation and what is the deposit for the room rental?
To make a reservation, a deposit is required. The deposit requires a minimum of half the Basic package fee plus tax and is non-refundable. The remainder of the Basic Package fee will be due no later than 90 days before the event date. If the Basic Package fee is not paid in full at the time of reservation, credit card information must be held on file to ensure timely payment. If the remainder of the Basic Package fee has not been received by 90 days prior to the event, Terrace View reserves the right to charge the remaining balance to the card on file.

The full Basic Package fee (regardless of what is paid at the initial reservation) must be paid to the Event Center 90 days prior to the initial scheduled event date, regardless if the event is canceled or rescheduled prior to the payment due date.

Payment of the deposit acknowledges you have read and understand the contract agreement, and Terrace View’s policies as contracts may be signed at client’s 90-Day Meeting.


When is payment due?
All charges are due prior to the event date with the exception of pre-arranged bar services (charges must be approved by the Terrace View General Manager).

Upon making a reservation, a minimum of half the Basic package fee plus tax  must be paid and is non-refundable. The remainder of the Basic Package fee will be due no later than 90 days before the event date. If the Basic Package fee is not paid in full at the time of reservation, credit card information must be held on file to ensure timely payment. If the remainder of the Basic Package fee has not been received by 90 days prior to the event, Terrace View reserves the right to charge the remaining balance to the card on file.

The full Basic Package fee (regardless of what is paid at the initial reservation) must be paid to the Event Center 90 days prior to the initial scheduled event date, regardless if the event is canceled or rescheduled prior to the payment due date.

A 90-Day All-Inclusive Service Deposit is required 90 days prior for events selecting All-Inclusive Service, and will be based on the estimated number of guests for the event. This Service Deposit will be equivalent to 50 guests less than anticipated, at a rate of $4.95 per guest and will be applied to the cost of service for your event.

The remaining All-Inclusive service balance based on the number of guests planned to attend will be paid for at the client’s final meeting, 10 days prior to the event. This payment will be equal to the number of guests attending, less the original number paid for with the 90 day deposit, at a rate of $4.95 per guest.

Any additional charges incurred during the event are due 14 days after the event or will be processed via credit card on file on the 15th business day with the addition of a 3.65% credit card convenience fee and 10% event service gratuity as agreed upon in the contract unless otherwise arranged by the host. These charges include, but are not limited to, bar tabs and damage to Event Center property.


What are the Event Center's cancellation policies?
All payments are non-refundable.


Cancellation: If a host chooses to cancel their event, the deposit (the full Basic Package Fee) and all payments made to that point are forfeited in entirety. If a balance is owed at time of cancellation, the remaining balance will be charged to the card on file.

Postponed Events: Contracted events may postpone or reschedule their event date at no charge if the client notifies the Event Center of the schedule change at least 30 days prior to the initial scheduled event date. Dates which can be selected to re-book are based on availability at the time of date change.

At the time of postponement, all existing details will be transferred to the new event date. In order for contracted pricing to be honored, the new event date must be within 1 calendar year of the date which the original contract was signed. Any date selected more than 1 calendar year from the initial booking date, will be subject to the Event Center’s current pricing. If there has been a pricing change, the new deposit balance (Basic Package fee) must be paid in full prior to completing the date change.

If the host desires to postpone an event less than 30 days prior to the initial event date the host will be charged a Date Transfer Fee equal to 50% of the initial contracted Basic Package fee, and can select an available date which they would like to reschedule. The initial Basic Package fee and Date Transfer fee must be paid in full prior to completing the date change. All existing details will be transferred to the new event date.

If a host postpones an event within 10 days of the original event, additional charges may apply at the discretion of the Event Center.

All reservations made and changes to the reservation are the sole responsibility of the contracted individual, and may not be exchanged, transferred, or moved to another group or individual without prior consent of the Event Center General Manager.

*All deposits and payments are non-refundable but will be applied to the new event date if applicable.


May hosts or guests bring in or take home food?
Client assumes all risk and responsibility for caterer, caterer’s food and beverage, and caterer’s actions.  The client is allowed to select any food service of their choosing, allowing them to bring in and take home food as they please. 

Use of kitchen equipment, buffet-ware, or serve-ware must be purchased (the All-Inclusive Package) and approved by Event Center Manager no later than 90 days prior to event or client will be charged a rental fee for their use of $4.95 per guest + staffing charges (subject to the Event Center’s discretion up to but not exceeding $500). If the reservation is made within 90 days of the event date, the client shall notify the Manager immediately of their desire for the All Inclusive Package in order to be made available. Requests for the All Inclusive package amenities less than 90 days before the event date are subject to availability.

The Terrace View reserves the right to dispose any food left in the facility longer than 24 hours after the event.


May hosts or guests bring in alcoholic beverages?

All alcohol must be purchased through the Event Center, and the Event Center will provide and serve all alcoholic beverages, no exceptions.

Anyone in violation of this policy will be asked to discard any alcoholic beverages in their possession. If the host or guest does not discard the alcohol, the host or guest will be asked to leave immediately; authorities may be notified.


When is the deadline for event setup details, final attendance numbers, vendors, and food and beverage information?
Service details (All-Inclusive Service or Bar Service) are required 90 days prior to your event for guaranteed service. If a reservation is made less than 90 days from the event date, the host is responsible for notifying the Event Center immediately of all services needed for their event. Any service details requested after 90 days prior to the event will no longer be able to be guaranteed by the Event Center.

Final event details must be determined no less than 10 days prior to your event, including a final count of persons attending, along with final details (room layout, event schedule, vendor list, etc.) and bar arrangements.


These details will be completed in writing in the form of a floor plan provided by the Terrace View. Changes requested by the client within 7 days of the event will incur a minimum of a $100 fee, and requests may be denied by the Event Center if the request cannot be executed.


What are the policies for decorations and lighting?

The Event Center is to be left in the same or better condition upon exiting as when the client arrived. This is subject to the Event Center’s discretion. 

A Damage Fee will be assessed for decorations which deface the event center, (this includes damage to linens, walls, floors, ceilings, furniture, equipment, china, excessive cleanup, etc.), its property and anything else belonging to the Terrace View is $500 minimum.

An Event Center Team Member will control all audio visual equipment including lighting during the event. At no point during the event is it allowed for all the lights to be turned off unless prior arrangements have been made with the Event Center Manager.


What time should hosts and guests vacate the room?

The Event Center Bar Service will offer a last call at 11:30pm and close at midnight or before. Outdoor functions will relocate inside at 10pm. Clients who choose to continue their event after 12:00am will be charged a Rental Extension Fee equivalent to the next day's rental.


Who is responsible for cleanup and can items be left in the Event Center overnight?

Any contracted group who does not select a cleanup service option (Corporate Rates include cleanup with either the Basic Package or the All-Inclusive Package; Bridal and Special Event Rates include cleanup with ONLY the All-Inclusive Package) is responsible for cleanup of the Event Center.

Credit card information must be maintained on file to ensure the Client Cleanup Option is executed in full. Card information is due 10 days prior to event for contracted groups selecting Client Cleanup Option. Cleanup expectations to guarantee no additional charges are listed in the Guest Cleaning Checklist which will be reviewed with client during event by a representative of the Event Center. Clean up of the facility must be completed no later than 1:00am the morning following the event (with the event ending at or before 12:00am).  At 12:45am a Terrace View Representative will review the cleaning. Anything not properly completed will be shown to the client. Client must complete the requirements and exit the facility no later than 1:00am.  At 1:00am if the cleaning expectations have not been met, the client will be charged Rental Extension Fee equivalent to the next day's rental and the Terrace View will assume the responsibility of completing the remainder of the cleanup. The Event Center can deny completion of any of the cleaning expectations at their discretion if the Terrace View Representative does not feel the quality of the cleaning meets the Event Center’s necessary standards.

The Terrace View will provide the necessary cleaning items to ensure the cleaning checklist can be completed. The client is not allowed to move the stage, dance floor, or operate cleaning machines at any time.

Any client who has selected the Basic Package, any items left in the event space overnight will be disposed of unless prior arrangements have been established. All clients selecting the All-Inclusive Package will be informed by an Event Center representative when the Event Center must be vacated, any items left past that point will be disposed of.


Who is responsible for damage?

The Event Center will not assume any responsibilities for damage or loss/ theft of merchandise or articles left in the Event Center before, during, or following your event. The contracted group is responsible for any damage or loss to the Event Center property, facility, or anything contained. This includes damage to linens, walls, floors, ceilings, furniture, equipment, china, unapproved decorations, excessive cleanup, excessive damage, etc., and will be charged to the credit card on file. Damage Fee is $500 minimum which will be charged within five business days; additional charges will be assessed, shared with client, and charged to credit card within fifteen business days.


No Smoking Policy, and Security

The Event Center is completely non-smoking. Smoking is permitted outside the Event Center. The Event Center may choose to provide a security representative for events. The Sioux Center Police Department will be notified of all events to ensure a safe and secure event location for all guests.


Notice

To ensure your satisfaction, please notify your event manager of any issues or concerns before or during the event to enable our teams to immediately remedy the situation with the most appropriate service. The Event Center reserves the right to inspect and control all private parties, dinners, and any other functions held on property. Anyone in violation of policies will be asked to leave the facility. The Event Center staff reserves the right to ask any children and their parents/ guardians to leave the facility if the children’s actions jeopardize the event or the Event Center.


Holiday Rates

Add $195 to Event rates for observed holidays: New Years Day, Easter Sunday, Memorial Day Weekend (Friday-Monday), Fourth of July Week/ Weekend, Labor Day Weekend (Friday-Monday), Thanksgiving Day Weekend (Thursday-Sunday), Christmas Eve, Christmas Day, Day after Christmas, New Years Eve.


 

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